We’re delighted to share that Wolferstans has won the Client Experience Award at this year’s Devon & Somerset Law Society (DASLS) Awards.
This recognition means a great deal to us because it reflects something that sits at the heart of how we work every day: delivering a high-quality experience for our clients when it matters most.
What This Award Represents
For us, client experience is not about a single moment or interaction. It’s about the full journey, from the first conversation through to the outcome, and everything in between.
We focus on:
- Listening carefully to what our clients need
- Communicating clearly and consistently
- Providing reassurance during what can often be challenging or emotional situations
- Making the legal process feel as straightforward and supportive as possible
This award recognises the consistency of that approach across the firm and the importance we place on getting those details right.
A Team Effort
This achievement belongs to our people.
Across every department and every role, our colleagues are committed to doing the right thing for our clients. Whether that’s taking the time to explain complex issues clearly, keeping clients informed, or simply showing empathy and understanding, it’s those everyday actions that shape the experience we deliver.
Alisa Willows, Managing Partner, said:
“We are incredibly proud to receive this recognition. Delivering an exceptional experience for our clients is central to everything we do. This award reflects the dedication of our people, who consistently go above and beyond to provide clarity, empathy and reassurance at some of the most important moments in our clients’ lives.”
David Price, Head of Talent and Client Experience, added:
“This award is a testament to the consistent focus we place on listening to our clients, acting on feedback and empowering our colleagues to deliver high-quality service. By combining insight, clear standards and the right support for our people, we’ve created an environment where great client experiences can be delivered every day.”
Thank You to Our Clients
We would also like to thank our clients for their continued trust in us.
Their feedback plays an important role in helping us improve. By listening to what matters most to them, we can continue to refine and strengthen the way we deliver our services.
Looking Ahead
While we’re proud of this recognition, we see it as part of an ongoing journey. We will continue to invest in our people, our systems and the way we work, to ensure we keep improving and delivering the best possible experience for our clients.