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Paralegal – Family Care Team

The Opportunity…

At Wolferstans, we care passionately about the experience that clients have when doing business with us. Clients who contact us to deal with sensitive legal matters are placing a great deal of trust in us and it is critical that we repay this trust by treating them with the warmth, professionalism, understanding and courtesy that they deserve.

We have recently received national recognition for our commitment to excellence; winning Silver at the UK Customer Experience Awards for the 2nd year running in the category of “Best CX for Vulnerable Customers” and winning “Excellence in Client Care” at the 2023 LawNet Awards. These awards are alongside our continued presence in the Times Best Law Firms list – why not come and be a part of our success?

You will be part of a supportive and flexible working environment where you have the ability to further your career aspirations. Our benefits package includes 5 weeks annual leave plus bank holidays and an extended break over the Christmas period, you are also awarded a day off for your birthday and will be signed up to our Health Care Plan designed with wellbeing in mind. Furthermore, we organise social gatherings and wellbeing initiatives throughout the year for all our employees, enhancing our supportive and inclusive work culture.

We are proud to have been recognised for our dedication to fostering a compassionate workplace environment. We were the first firm in Plymouth to be awarded the title of Compassionate Workplace by St Luke’s Plymouth, and more recently achieved the bronze award for the Wellbeing at Work programme facilitated by Livewell Southwest, with ongoing efforts towards obtaining our silver award.

What will you do?

This is an opportunity to join a highly regarded and well established team. The purpose of this role is to provide paralegal and administrative support to our experienced, professional and friendly Family Care Team, demonstrating commitment to the firm and its objective to provide exceptional legal experiences to our clients.

Main Purpose of the role:

  • Working in a fast paced environment providing assistance to a team of lawyers with their busy caseloads.
  • Managing your own workload and prioritising tasks.
  • Attendance at Court hearings, sitting behind Counsel and providing essential support to vulnerable clients.
  • Attendance at client meetings, taking accurate and comprehensive notes.
  • Dealing with client queries and correspondence, progressing matters and ensuring excellent standards of service to clients is met at all times.
  • Liaising with clients, solicitors and other professional both over the phone and by email.
  • Reviewing and collating documents.
  • Conducting legal research.
  • Drafting a variety of court documents.
  • Dealing with highly sensitive and confidential information.

You will be based at our offices on North Hill with potential to work from home part of the week subject to training and business need.

What do you offer?

The role is open to those that either have or are working towards a legal qualification i.e. law degree, CILEx or have previous experience of working in a similar role with administrative experience.

Excellent:

  • Communication skills and client care skills.
  • Time management skills and able to prioritise effectively.
  • Attention to detail, confident IT skills and a proactive approach to the role.

Able to:

  • Demonstrate a passion for client service excellence.
  • Deal sensitively and appropriately with confidential information.

You will be:

  • Proud of a professional and positive work attitude with the ability to embrace change.
  • Willing to attend courses and webinars to increase knowledge and understanding.
  • Keen to work towards or demonstrate the firm’s core competencies.
  • Committed to Wolferstans, and able to provide a confident and positive input, taking responsibility and ownership for the success of the firm and your own development.

Applications will officially close on 31 January 2025. However, we are keen to talk to suitable candidates at the earliest possible opportunity and will close the vacancy to new applications once conversations reach an advanced stage to avoid a delay. We would therefore urge candidates who are interested in this vacancy to get in touch ASAP and discuss the opportunity with us.