Senior Administrator

The Opportunity…

At Wolferstans, we care passionately about the experience that clients have when doing business with us. Clients who contact us to deal with sensitive legal matters are placing a great deal of trust in us and it is critical that we repay this trust by treating them with the warmth, professionalism, understanding and courtesy that they deserve.

We have recently received national recognition for our commitment to excellence; winning Silver at the UK Customer Experience Awards for the 2^nd year running in the category of “Best CX for Vulnerable Customers” and winning “Excellence in Client Care” at the 2023 LawNet Awards. These awards are alongside our continued presence in the Times Best Law Firms list – why not come and be a part of our success?

You will be part of a supportive and flexible working environment where you have the ability to further your career aspirations. Our benefits package includes 5 weeks annual leave plus bank holidays and an extended break over the Christmas period, you are also awarded a day off for your birthday and will be signed up to our Health Care Plan designed with wellbeing in mind. Furthermore, we organise social gatherings and wellbeing initiatives throughout the year for all our employees, enhancing our supportive and inclusive work culture.

We are proud to have been recognised for our dedication to fostering a compassionate workplace environment. We were the first firm in Plymouth to be awarded the title of Compassionate Workplace by St Luke’s Plymouth, and more recently achieved the bronze award for the Wellbeing at Work programme facilitated by Livewell Southwest, with ongoing efforts towards obtaining our silver award.

What will you do?

Your responsibilities will include supporting the Premises & Business Support Manager in the delivery and monitoring of all administrative requests, including oversight of work allocation and issues identified, ensuring delivery of all administrative requests for the Business Support Team are progressive, efficient, compliant and in line with the firm’s vision of delivering exceptional legal experience.

Responsibilities linked to Senior Administrator duties:

Responsible for creating and maintaining weekly rota.
Responsible for prioritising team workloads.
Checking capacity and reallocating workloads where appropriate.
Creating e-chits, validating bank details and dealing with related queries.
Overseeing queries relating to incoming and outgoing post.
Oversee that support tickets are completed and assisting with allocation.
Assist the Premises & Business Support Manager in general day to day operational management and provide cover in their absence.

Daily Responsibilities:

Process all incoming and outgoing post.
Process all administrative requests to include scanning, faxes, binding documents etc.
Printing and collating of letters and documents.
Process all Adobe requests.
Responsible for closure of files.
Responsible for document storage and archiving to include document retrieval for employees and clients.
Responsible for destruction of files and client ID and updating databases.
Managing storage of personal possessions for both Probate and Court of Protection matters following protocol and keeping audit trail updated.
Managing allocation and completion of support ticket requests
Assist with stationery and sundry supplies.
Process all catering requests for functions.
Key holder and provide out of hours support.

What do you offer?

An experienced team leader with excellent administrative skills.

Excellent:

Communication skills and client care skills.
Time management skills and able to prioritise effectively.
Attention to detail, confident IT skills and a proactive approach to the role.

Able to:

Demonstrate a passion for client service excellence.
Deal sensitively and appropriately with confidential information.
Develop and maintain strong relationships with team members, clients and other business sources.
Work well under pressure within stipulated timescales and meet deadlines.

You will be:

Proud of a professional and positive work attitude with the ability to embrace change.
Willing to attend courses and webinars to increase knowledge and understanding.
Keen to work towards or demonstrate the firm’s core competencies.
Committed to Wolferstans, and able to provide a confident and positive input, taking responsibility and ownership for the success of the firm and your own development.

Applications will officially close on 31 January 2025. However, we are keen to talk to suitable candidates at the earliest possible opportunity and will close the vacancy to new applications once conversations reach an advanced stage to avoid a delay. We would therefore urge candidates who are interested in this vacancy to get in touch ASAP and discuss the opportunity with us.