- Welcome to our website. Your use of www.wolferstans.com website is governed by these Terms and Conditions of use together with our Notice of Copyright, Privacy Policy and Disclaimer.
- 2. The use of the term ‘we’, ‘our’, or ‘us’ refers to Wolferstans LLP a limited liability partnership, registered in England and Wales (registered number OC433921) which is authorised and regulated by the Solicitors Regulation Authority with number 811913 .
- By using our website you consent to these Terms and Conditions, our Notice of Copyright and Disclaimer. You also consent to the collection and use of your personal information as set out under data protection and privacy.
- If you wish to create a link between this website and another website you must obtain our prior written permission which we may withhold without giving reasons or make subject to any conditions that we require. For permission please contact our Managing Partner. Alisa Willows
- Our omission to exercise any right under these Terms and Conditions of Use or the Notice of Copyright shall not constitute a waiver of any such right unless express permission has been obtained from us in writing.
- Our Terms & Conditions of Use and the Notice of Copyright shall be governed by and construed in accordance with the Law of England and Wales and you agree to submit any dispute arising out of the use of this website to the exclusive jurisdiction of the Courts of England and Wales. The information on Our Websites relates only to the Laws of England and Wales except where expressly stated otherwise.
- If any provision of these Terms and Conditions of Use or the Notice of Copyright is found to be invalid by any Court having competent jurisdiction, the invalidity of that provision shall not affect the validity of the remaining provisions.
- We are not authorised under the Financial Services and Markets Act 2000. We may be able, in certain circumstances, to offer a limited range of investment services to clients, such as arranging and advising, which are incidental to our legal services or which are regarded as a necessary part of our legal services. In doing so we are regulated by the Solicitors Regulatory Authority. As we are not authorised by the UK Financial Conduct Authority, we are not able to give advice on the merits of investment transactions, and nothing we say or do should be construed as an invitation or inducement to engage in investment activity.
- We are included on the register maintained by the UK Financial Conduct Authority so that we can carry on insurance mediation activities which, broadly, is the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulatory Authority. The register can be accessed via the UK Financial Conduct Authority website at www.fsa.gov.uk/Pages/register
- Wolferstans LLP takes reasonable care to ensure that all material included on our websites is accurate. However, it is intended for information only and does not represent legal advice. Whilst we endeavour to keep the information up to date and correct no representation or warranty, express or implied, is made as to its accuracy or completeness. You should consult a suitably qualified lawyer on any specific legal problem or matter.
- We shall endeavour to make our website available. However, Wolferstans LLP will not be liable if, for any reason, the site is unavailable for any period of time. Access to our website may be suspended at any time without prior notice being given.
- To the extent permitted by applicable laws, Wolferstans LLP expressly disclaims all liability for any direct, indirect or consequential loss or damage or expenses of any kind howsoever arising occasioned from the use or inability to use our website and the use or copying of any information or material whether directly or indirectly from our website, even if such loss was reasonably foreseeable and Wolferstans LLP had been advised of the possibility of the same. This exclusion of liability does not extend to liability for death or personal injury resulting from negligence.
- Wolferstans LLP does not accept responsibility for any issues arising in connection with such third party sites that we may from time to time provide links to from our website. The content of such third party sites is not under our control. The inclusion of such links does not necessarily imply a recommendation or endorsement of the views expressed in them. Wolferstans LLP has not and cannot review all the content of sites linked to our website. Users link to other sites at their own risk.
Unless expressly stated to the contrary, copyright in the text, graphics and information contained in Our Websites is owned by Wolferstans.
You may print or download to your personal computer extracts for personal use providing that the Wolferstans LLP website is acknowledged as the source.
You may not make any other use of the material on this site including any copies without our prior written permission. Please contact our Managing Partner for permission.
Our Complaints Policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards. We regard it as an opportunity to monitor and improve our quality of service. We will investigate your concerns objectively and try to find and suggest a positive and speedy solution.
Our Complaints Procedure
If you have a complaint please contact one of our Complaints Handlers, Roger Sands – rsands@wolferstans.com 01752 292316 or Esther Gould – egould@wolferstans.com 01752 292209. It is very helpful if you can initially summarise your complaint in writing to us but if there are circumstances which make it difficult for you to do so we will be pleased to speak to you.
If we have to change any of the responsibilities or the timescales set out below we will let you know and explain why.
- Within five working days we will send you a letter acknowledging your complaint and asking you to confirm or explain any details. We will also let you know the name of the person who will be dealing with your complaint. This will usually be the Head of the Department which dealt with the matter, Roger Sands or Esther Gould.
- We will record your complaint in our central register and open a file for your complaint. When appropriate we will investigate your complaint by examining the relevant file.
- We will consider your complaint and will provide a response to it within ten business days of our acknowledgement of your complaint. If the matter is complex and it takes longer to deal with your complaint, we will contact you within that period of ten business days to give you an approximate timescale of when you can expect a response. If we believe it would be helpful, we may suggest a meeting.
- At this stage, if you are still not satisfied or we are unable to resolve your complaint, you can request that your complaint is reviewed by our Managing Partner, Alisa Willows. We would generally aim to do this within 10 working days of referral.
- This will usually happen by the Managing Partner reviewing the decision of Roger Sands or Esther Gould, however in appropriate cases we may deal with the review in one of the following ways:
We may arrange for someone else in the firm who has not been involved in your complaint to review it, for instance if it is necessary for the reviewer to have specialist knowledge in a certain area of law. If this is appropriate, we will let you know the name of the person who will be reviewing the decision.
We may invite you to agree to independent mediation. We will let you know more details about this and how long this process will take, if this is an appropriate option.
- We may arrange for someone else in the firm who has not been involved in your complaint to review it, for instance if it is necessary for the reviewer to have specialist knowledge in a certain area of law. If this is appropriate we will let you know the name of the person who will be reviewing the decision.
- We will invite you to agree to independent mediation. We will let you know more details about this and how long this process will take, if this is an appropriate option.
- We will let you know the result of the review within five working days of the end of the review. At this time we will write to you confirming our final position on your complaint and explaining our reasons.
- If you object to a bill, you have the right to apply to the court for an assessment of the bill under Part III of the Solicitors Act 1974. The Legal Ombudsman may not consider a complaint about a bill if you have already applied to the court for assessment of the bill.
- If, after following our internal complaints procedure, you are still not satisfied, you can contact the Legal Ombudsman (LeO) about your complaint. The LeO has time limits for dealing with complaints. You should contact them:-
- After eight weeks of referring your complaint to us, if it has not been resolved to your satisfaction.
- Within six months of receiving a final response to your complaint and six years from the date of act/omission (or three years from when you should reasonably have known there was cause for complaint (if the act took place more than six years ago).
- We hope that this will not be necessary and aim to work with you to resolve the matter before that stage.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concern with the Solicitors Regulation Authority via the website https://www.sra.org.uk
Their contact details are:
Telephone: 0300 555 0333 from 8:30am to 5:30pm
Email: enquiries@legalombudsman.org.uk
Address: PO Box 6806, Wolverhampton WV1 9WJ
Website: www.legalombudsman.org.uk
We are subject to compulsory insurance requirements.
Our insurers for these purposes are QBE Insurance (Europe) Ltd, Plantation Place, 30 Fenchurch Street, London, EC3M 3BD. Telephone 020 7105 4000. Territorial coverage is worldwide in respect of practice from offices in England and Wales but subject to exclusions and limitations relating to territory, cover and indemnity in respect of USA or Canada.