Wolferstans, the Plymouth based law firm, has been awarded the Law Society’s quality mark Lexcel, the best practice standard for the management of law firms. The scheme looks at all aspects of practice management and helps to ensure that firms deliver excellent client care and a consistently high quality of service above and beyond the Law Society’s statutory conduct rules.
Paul Woods, Senior Partner, Wolferstans, comments, “I’m delighted we have achieved the Lexcel accreditation. It is a formal recognition of the way in which we work, clients come first and we always act in their best interests. It also reflects our thorough in-house systems and processes which enable us to be more effective and efficient in our service delivery. We invest in people and new technology, such as IT infrastructure and the latest software tools, to give an accurate, efficient service that is good value.”
Practice Director Max Goodison comments “Achieving Lexcel accreditation is an important step forward for us. Wolferstans has a high profile and a wide and loyal customer base in and around Plymouth, and is a modern, efficient, and go-ahead firm. We recently underwent a new branding programme to reflect this externally, but achieving Lexcel accreditation underlines our commitment to making quality and efficiency of client service central to everything we do.”
To achieve Lexcel standard firms must have proper structures and policies in place, including documentation for the legal framework under which they operate. There must be a risk management strategy, a quality system, and documented procedures for data protection. Accreditation also highlights people management and requires plans for recruiting and development of personnel.