We always give our clients cost information at the earliest opportunity.
We believe that there should be no surprises and that you should have regular updates on your costs so that you always know where you stand. Our solicitors will explain how their charges are calculated and provide you with this information in writing. You can ask for information about your costs at any time.
To help you decide how to proceed, we have set out some answers to frequently asked questions for the following cases;
All our solicitors hold a practising certificate issued by The Solicitors Regulatory Authority. This guarantees that the solicitor is qualified to practise and has insurance to protect you if anything goes wrong.
We have members of The Solicitors Regulatory Authority Quality Assured Panels covering Children Law, Family Law, Personal Injury and Clinical Negligence. To be asked to join these panels, solicitors must show that they have considerable specialist knowledge.
Wolferstans holds the Law Society’s quality mark for practice excellence ‘Lexcel’. We have been independently assessed by external auditors each year since we obtained the award in 2009. Lexcel covers all aspects of managing a law firm and confirms that we place our clients needs at the heart of everything that we do.
Yes, we hold a contract with the Legal Aid Agency for Family and Clinical Negligence work.
Recent changes in the availability of legal aid mean that scope is more limited than it used to be. We have legal aid specialists who can explain whether you are entitled to assistance and what the alternatives are if you are not.
For personal injury cases we may be able to work on a conditional fee basis.
This is more commonly known as a “no win, no fee” arrangement. If you win the case, your fees will mostly be paid by the other side. If you lose, you do not have to pay your solicitor’s fees. You may be asked to take out an insurance policy to pay for the other side’s costs if you lose, and we may be able to help you to make those arrangements.
We are used to dealing with personal matters and will want to ensure that you feel comfortable.
We will be sympathetic and understanding if you are distressed and may be able to arrange other services, such as counselling or mediation, which can help at a difficult time.
We have clients all over the country and abroad and may be able to advise you wherever you live, subject to our client identification procedures.
If we feel that it would be better for you to see a local solicitor, we will say so. We may be able to offer you home visits if you have difficulty travelling.