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Paralegal – Personal Injury

The Opportunity

At Wolferstans, we care passionately about the experience that clients have when doing business with us. Clients who contact us to deal with sensitive legal matters are placing a great deal of trust in us and it is critical that we repay this trust by treating them with the warmth, professionalism, understanding and courtesy that they deserve.

We have recently won “Excellence in Client Care” at the LawNet Awards 2023, received a Silver Award at the 2023 UK Customer Experience Awards, and secured our place in the Times Legal Top 250 – why not come and be a part of our success?

You will be part of a supportive and flexible working environment where you have the ability to further your career aspirations. Our benefits package includes 5 weeks annual leave plus bank holidays and an extended break over the Christmas period, you are also awarded a day off for your birthday and will be signed up to our Health Care Plan designed with wellbeing in mind. Furthermore, we organise social gatherings and wellbeing initiatives throughout the year for all our employees, enhancing our supportive and inclusive work culture.

We are proud to have been recognised for our dedication to fostering a compassionate workplace environment. We were the first firm in Plymouth to be awarded the title of Compassionate Workplace by St Luke’s Plymouth, and more recently achieved the bronze award for the Wellbeing at Work programme facilitated by Livewell Southwest, with ongoing efforts towards obtaining our silver award.

What will you do?

This is an opportunity to join a highly regarded and well established team. The purpose of this role is to provide paralegal and administrative support to our team of lawyers on a range of personal injury matters providing a high-quality service to clients demonstrating commitment to the firm and its objective to provide exceptional legal experiences to our clients.

Main purpose of the role

  • Assisting a growing team with a varied personal injury caseload
  • Dealing with client queries and correspondence, progressing matters and ensuring excellent standards of service to clients is met at all times
  • Liaising with clients, solicitors and other legal experts both over the phone and by email
  • Reviewing medical evidence and collating documents
  • Conducting legal research
  • Drafting a variety of court documents including witness statements

You will be based at our offices on North Hill with potential to work from home part of the week subject to training and business need.

What do you offer?

Previous experience of working in a similar role preferred but not essential as full training will be provided.

Excellent

  • Communication skills and client care skills
  • Time management skills and able to prioritise effectively
  • Attention to detail, confident IT skills and a proactive approach to the role

Able to

  • Demonstrate a passion for client service excellence
  • Deal sensitively and appropriately with confidential information
  • Develop and maintain strong relationships with team members, clients and other business sources
  • Work well under pressure within stipulated timescales and meet deadlines

You will be

  • Proud of a professional and positive work attitude with the ability to embrace change
  • Willing to attend courses and webinars to increase knowledge and understanding
  • Keen to work towards or demonstrate the firm’s core competencies
  • Committed to Wolferstans, and able to provide a confident and positive input, taking responsibility and ownership for the success of the firm and your own development

Applications will officially close on 31 May 2024. However, we are keen to talk to suitable candidates at the earliest possible opportunity and will close the vacancy to new applications once conversations reach an advanced stage to avoid a delay. We would therefore urge candidates who are interested in this vacancy to get in touch ASAP and discuss the opportunity with us.