Ambulance Service Claims

When you experience a medical emergency, you rely on the ambulance service to get to you quickly, make an accurate assessment of the situation and take the right action to safeguard your health. Unfortunately, things don’t always go that smoothly and when paramedics make mistakes, it can have serious consequences for your long-term health and wellbeing.

If you believe the ambulance service let you down by providing substandard care that has left you with lasting damage to your health, you may be able to claim compensation. Knowing whether you are entitled to make a claim and successfully navigating the legal process involved can be complicated, so it is essential to have the right legal advice and support from the outset.

Wolferstans medical negligence solicitors have supported clients with ambulance service negligence claims for many years. Our experience means we can offer a fast, accurate assessment of the strength of your claim and how much compensation we may be able to secure for you. We can then provide straightforward, practical support and representation throughout the entire claims process.

We work with many of our clients on a no win, no fee basis, meaning there is no financial risk to you in starting a claim, and our lawyers have strong expertise in non-confrontational dispute resolution, so we can normally resolve claims quickly and cost-effectively without the need for you to appear in court.

We offer a free initial no obligation consultation during which we will be able to tell you if you have a claim worth investigating further.

To arrange your consultation please contact the new client team on 01752 292204

How we can assist you with an ambulance service claim

We support clients across England and Wales with a wide range of claims related to ambulance service negligence, including those involving:

  • Delays in the ambulance service reaching the patient
  • Failure to attend a patient after an emergency call has been made
  • Failure to carry out appropriate diagnostic checks
  • Failure to correctly identify symptoms
  • Misdiagnosis or late diagnosis of a medical condition
  • Failure to provide appropriate emergency treatment
  • Providing inappropriate treatment
  • Failure to take someone to hospital when appropriate
  • Failure by paramedics to communicate vital information to hospital staff

Read about some of the cases we have successfully pursued in relation to ambulance service claims.

How ambulance service claims work

Making a compensation claim for negligent treatment by the ambulance service may seem confusing and intimidating, but with the support of our experienced clinical negligence lawyers the process can be kept as simple and stress-free as possible.

A typical ambulance service negligence claim will involve:

  • Building your case e.g. applying for medical records, collecting witness evidence and consulting independent medical experts.
  • Contacting the relevant healthcare provider with the details of your claim.
  • Ensuring the defendant responds to your claim in a timely fashion.
  • Assessing the defendant’s response and advising you of your options.
  • Negotiating with the defendant and/or using alternative dispute resolution (ADR), such as mediation or independent evaluation, to secure a suitable settlement.
  • Submitting your claim to the relevant court and representing you at a court hearing where required to resolve the matter.

Find out more about the process of making a clinical negligence claim.

Funding an ambulance service compensation claim

It is important to us that nobody be put off the idea of making an ambulance service claim by worrying about how they will be able to afford the legal fees. That is why we promise that, if we believe you have a claim with a reasonable prospect of success, we will help you find a way to fund it that suits your circumstances.

In most cases, this means making your claim on a no win, no fee basis, also known as a ‘conditional fee agreement’. When you start a no win, no fee ambulance service claim with us, you will not need to pay anything upfront towards your legal fees or expenses. Instead, you will only be required to contribute towards your legal costs if your claim succeeds.

Our fees for no win, no fee medical negligence claims are based on a percentage of any settlement we secure, so you will have complete transparency from the outset and will always get the maximum benefit from any compensation we win for you.

Other options include legal expenses insurance, which is sometimes provided as an optional extra with home insurance, as well as with some bank accounts and credit cards. It may therefore be worth considering this as a funding option if you have this type of cover.

To discuss you options for covering the cost of an ambulance service claim, please don’t hesitate to get in touch.

Find out more about funding a medical negligence claim.

Our expertise in ambulance service claims

Our clinical negligence team have many years of experience handling ambulance negligence claims for a wide range of clients throughout England and Wales. With a strong track record of success and millions of pounds in compensation secured for our clients over the years, we are recognised leaders in our field.

Wolferstans is accredited by the Law Society for Clinical Negligence, recognising our particular expertise in this area. We are also Lexcel accredited by the Law Society for excellence in legal practice management and client care.

Various members of our medical negligence team are also on the Law Society and AvMA (Action against Medical Accidents) Specialist Clinical Negligence Panels and have been accredited by APIL (Association of Personal Injury Lawyers) as Clinical Negligence Specialists and Brain Injury Specialists.

Find out more about our medical negligence claims team.

Common questions about ambulance negligence claims

There is usually a limit of 3 years from the time when any alleged negligence occurred to bring a claim for compensation. There are several exceptions, however, that may apply depending on the circumstances.

If you only later realised that negligence may have occurred (e.g. when examined by another medical professional at a later date) the 3-year time limit may be counted from the point when you became aware of the negligence.

Where the person who received negligent treatment by the ambulance service was under 18, their parents or guardians will usually have until the child turns 18 to bring a claim. If they fail to do so, the child will be able to bring a claim themselves once they turn 18, having until they turn 21 to do so.

If the affected person does not have the capacity to bring a claim (e.g. due to serious brain damage leaving them without the capacity to make these kinds of decisions) there is no time limit for someone to bring a claim on their behalf.

If paramedic negligence resulted in the death of a loved one, the personal representatives of the deceased’s estate usually have 3 years from the date of death to bring a claim.

Determining whether the relevant time limit has expired can be extremely complicated, so it is always worth seeking the advice of a specialist medical negligence lawyer, however long ago the negligence occurred.

The level of compensation that can be received will normally be determined by the nature of the injuries suffered as a result of negligent care and the impact on the claimant’s life.

If the claim is settled out of court, the final amount will depend on how much the two sides’ legal teams value the claim at and their respective skill at negotiation. If the claim is decided by a judge, the amount awarded will depend on the strength of each side’s case and judge’s opinion of the relative merits of both sides arguments.

In either case, having experienced medical negligence lawyers representing you is likely to make a significant difference to the final amount of compensation you receive.

The general test for any type of medical negligence is that the care provided was “below medically acceptable standards” and that this led directly to your/your loved one’s injury.

Various types of evidence will normally be relied on to show that your medical care was negligent, including:

  • Medical records
  • Witness evidence
  • Evidence from independent medical experts
  • Further information about ambulance service claims

For more information about ambulance negligence claims and all types of medical negligence claims, please take a look at our news, blogs and our series of helpful leaflets covering specific issues.

Start an ambulance negligence claim with us today

To arrange a free initial no obligation consultation and find out more about starting an ambulance service negligence claim.

To arrange your consultation please contact the new client team on 01752 292204.